Innovation with Service Design
meklingstjenesten from Design og arkitektur Norge on Vimeo.
This project shows how a user focused & inclusive approach leads to innovation within service design at the Norwegian governmental office for the welfare and protection of children and families.
In 2014 we worked with the Norwegian Directorate for Children, Youth and Family Affairs (Bufdir) to increase user-driven approach and innovation by i an inclusive design methodology. We have assisted with expertise in the service design and universal design through workshops and presentations for Bufdir management team and key persons in the Directorate. This has changed the perception of who is a user of the Directorate services. The users perspective is now an important part in the development of services, unlike previously when it was the focus of municipal needs.